---
title: "Why is my cleaned file missing / Where is my file?"
description: "Explains why processed files may be missing and how to recover or reprocess them."
url: https://help.cleanvoice.ai/en/articles/104-why-is-my-cleaned-file-missing-where-is-my-file
collection: "Download Audio and Video"
updated: 2026-10-30
language: en
---

# Why is my cleaned file missing / Where is my file?

Explains why processed files may be missing and how to recover or reprocess them.

If you uploaded your file as a guest (without signing up), it’s only stored for four hours before being automatically deleted. 

For registered users, files are saved for 7 days. After that, they’re permanently deleted from our system.

You can check your account history for recent files. If your file is no longer available, feel free to contact support - we can offer a credit refund so you can re-upload and process it again.