My upload/download failed. Do you still charge?

What to do if your upload or download fails and what happens to your credits?

If the Upload Fails:

No, we don’t charge you if your upload fails.

However, if you still see your credits deducted for a failed upload (due to a rare bug or other issue), write us using chat support or email us at contact@cleanvoice.ai.

If the Download Fails:

We auto-return your credit.

If you still don't receive it, please contact us over email or chat with our support team.

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