---
title: "My upload/download failed. Do you still charge?"
description: "What to do if your upload or download fails and what happens to your credits?"
url: https://help.cleanvoice.ai/en/articles/33-my-uploaddownload-failed-do-you-still-charge
collection: "Billing and Payment"
updated: 2026-10-30
language: en
---

# My upload/download failed. Do you still charge?

What to do if your upload or download fails and what happens to your credits?

## If the Upload Fails:

No, we don’t charge you if your upload fails.

However, if you still see your credits deducted for a failed upload (due to a rare bug or other issue), write us using chat support or email us at [contact@cleanvoice.ai](mailto:contact@cleanvoice.ai).

## If the Download Fails:

We auto-return your credit.

If you still don't receive it, please contact us over email or chat with our support team.