---
title: "My upload is stuck and it doesn’t progress. What should I do now?"
description: "What you should do if your upload is stuck at a point and how to get a refund if needed"
url: https://help.cleanvoice.ai/en/articles/98-my-upload-is-stuck-and-it-doesn-t-progress-what-should-i-do-now
collection: "Storage, Upload, and File Support"
updated: 2026-11-02
language: en
---

# My upload is stuck and it doesn’t progress. What should I do now?

What you should do if your upload is stuck at a point and how to get a refund if needed

## Why Does It Happen?

Sometimes, uploads may get stuck due to unexpected server issues.

## What Should I Do if My Upload Gets Stuck?

If your upload isn’t progressing, try to cancel it and re-upload your file.

This often resolves the issue.

> **Info:** If this problem continues, you can request a credit refund for the failed upload. Chat with us or email us your problem.